Return Policy of Shailesh Enterprises

At Shailesh Enterprises, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or needs. To ensure a smooth and hassle-free shopping experience, we offer a return policy for selective products.

Eligibility for Returns

• Return Window: You may return eligible products within 3 days of the delivery date.
• Condition of Items: To qualify for a return, the product must be in its original, undamaged condition with all original packaging, accessories, and tags intact. Products that are damaged, used, or missing parts will not be eligible for a return.
• Selective Products: This return policy applies only to selective electronics and electrical products. Please check the product description or contact our customer service team to confirm if a product is eligible for return.

How to Initiate a Return

1. Contact Us: To initiate a return, please contact our customer service team within 3 days of receiving your order at [email address] or [phone number]. Provide your order number, the name of the product, and the reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number. This number must be included in your return package for processing.
3. Packaging: Securely pack the product in its original packaging along with all accessories, manuals, and any promotional items received with it. Include the RA number in the package.

4. Shipping: Ship the package to the following address:

   Shailesh Enterprises
   [Street Address]
   Kurundwad
   [Postal Code]

   Please note that you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the package reaches us safely.

Refund Process

• Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
• Refund: If the product is approved for return, we will process a refund to your original payment method within 7-10 business days. The refund will cover the cost of the product only. Shipping charges are non-refundable.

Non-Returnable Items

Please note that some items are non-returnable due to their nature. These include:

• Products that have been used or damaged after delivery
• Customized or special order products
• Products without the original packaging and accessories

Contact Us

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at suport@sentk.shop.

Thank you for choosing Shailesh Enterprises. We appreciate your business and are here to help you with any concerns.